Order, Fulfillment, and Shipment Statuses

As an order progresses through its life cycle, it will move through the following statuses. You can track the status and detailed sub-events of your order from the timeline on the order page in MasonHub’s OMS. You can also search by order, fulfillment, and shipment statuses from the Orders & Shipments page. 

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Order Statuses

Open	The order has been submitted, but not yet sent to the warehouse for fulfillment.	The order has been submitted, but not yet sent to the warehouse for fulfillment.
Open	Under Delay	The account has an order processing delay and the order is being held for the predetermined amount of time.
Open	Under Review	The order has items needing correction before its fulfillment(s) moves to At Warehouse status. Visit this article for more information.
Open	Backordered	This order has been accepted but the fulfillment on the order is backordered.
In Progress	At least one fulfillment on the order has been sent to the warehouse for processing. An order will stay in this status until at least one fulfillment is fulfilled and shipped.	At least one fulfillment on the order has been sent to the warehouse for processing. An order will stay in this status until at least one fulfillment is fulfilled and shipped.
Partially Fulfilled	This status only applies to an order that has been split. Once we fulfill and ship a fulfillment, the order will stay Partially Fulfilled until all fulfillments are completed. (If the order was placed via our Shopify integration, a message will go back to Shopify letting them know that we have shipped part of the order.)	This status only applies to an order that has been split. Once we fulfill and ship a fulfillment, the order will stay Partially Fulfilled until all fulfillments are completed. (If the order was placed via our Shopify integration, a message will go back to Shopify letting them know that we have shipped part of the order.)
Completed	MasonHub has finished processing all fulfillments on the order.	MasonHub has finished processing all fulfillments on the order.
Completed	Fulfilled	MasonHub has finished processing the order and all of the items were successfully fulfilled.
Completed	Shorted	MasonHub has finished processing the order and at least one item was not fulfilled due to inventory constraints.
Completed	Partially Canceled	MasonHub has finished processing the order and we fulfilled at least one fulfillment and the user cancelled at least one fulfillment.
Canceled	The entire order was canceled by the user and no items were processed by MasonHub.	The entire order was canceled by the user and no items were processed by MasonHub.

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Fulfillment Statuses

Allocated	All SKUs on the fulfillment have been allocated with physical inventory but the fulfillment has not been sent to the warehouse (WMS) yet.
Backordered	At least one SKU on the fulfillment is backordered. (This fulfillment will remain in Backordered status until it is split or all SKUs are received and allocated.)
Sent to WMS	The fulfillment has been sent to the warehouse (WMS) but the WMS has not yet acknowledged receipt. In most cases, fulfillments will only be in this status momentarily.
At Warehouse	The fulfillment has been synchronized with our distribution center’s systems and the WMS (Warehouse Management System), has accepted fulfillment.
In Process	The fulfillment has been waved (assigned to an associate to be picked) at the distribution center and is on its way to being fulfilled.
Packed	The fulfillment has been packed and is ready for its shipping label.
Fulfilled	A shipping label has been printed and the package is now ready for pickup by the carrier.
Partially Shorted	MasonHub has finished processing the order and at least one item on the fulfillment shorted due to inventory constraints, and at least one item was shipped.
Shorted	MasonHub has finished processing the order and no items were shipped due to inventory constraints.
Canceled	The fulfillment was canceled by the user and no items were processed by MasonHub.

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Shipment Statuses

Tendered	All associated packages have been scanned at the carrier’s facility.
Registered	The package has been registered for tracking.
Label Printed	The shipment label has been printed.
In Transit	The package has been picked up by the carrier, arrived at a carrier facility, left a carrier facility, or is in transit to the customer.
Out for Delivery	The package is out for delivery.
Delivered	The package has been delivered.
Undeliverable	All packages were unable to be delivered by the carrier.
Exception	There has been a carrier exception for this package.
Return to Sender: In Transit	The package is being returned and has been picked up by the carrier, arrived at a carrier facility, left a carrier facility, or is in transit to the returns facility.
Return to Sender: Exception	The package is being returned, and there has been a carrier exception for this package.
Return to Sender: Out for Delivery	The package is being returned and is out for delivery.
Return to Sender: Delivered	The package is being returned and has been delivered.

We are integrated with our domestic carriers to increase your visibility to order status while it’s in transit. International transit updates may be limited or unavailable for certain carriers.