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  2. Pack-Out Guidelines

Prior to fulfilling your orders, MasonHub requires a document describing the details of each pack-out variation you need. You can use this sample SOP as a guide.

If your packing guidelines change, submit a revised document to your MasonHub Account Manager. They will be in touch with any subsequent changes to pricing and timing estimations.

Ensure your SOP contains the following:

  • Breakout of each of the materials included in the pack-out

    • Photo
    • Description
    • Quantity

  • Placement of each item in the mailer

    • Specific folding instructions
    • Removal from polybags
    • Spacing of tissue paper
    • Location of packing slip, etc.

  • Guidelines based on order size, if applicable

    • Pack-out for Regular orders (1-3 items) – use 6” x 6” x 2” mailer box with tissue
    • Pack-out for Large orders (4+ items) – use 6” x 12” x 2” mailer box and omit the tissue paper

  • If kitting

    • Provide a separate SOP describing how each kit should be assembled and packed
    • Kits must be previously agreed upon with your Account Manager

  • If using Value Added Services (VAS)

    • Provide specific guidelines on how these items should be treated (e.g., add blue card and sample insert for orders tagged with “VIP_Promotion”)
    • VAS must be previously agreed upon with your Account Manager

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