Subscribe to Email Notifications

Stay informed with automated, real-time updates by subscribing to our email notifications. You’ll receive timely alerts for important events in your fulfillment process.

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Available Email Notifications

• ASN On Dock - Sent immediately when an Inbound Shipment is first on docked at the facility.
• ASN Received - Sent immediately when an Inbound Shipment is finished receiving.
• Rejected Order Summary - Sent twice a day (11 am and 1 pm Pacific) listing out Shopify orders rejected by MasonHub.
• Cancel Request Rejection - Sent immediately when MasonHub rejects an order cancellation request from Shopify.
• Order Shorts - Sent immediately after MasonHub processes an order and is unable to fulfill an item due to damaged or unavailable inventory.
• SKU Catalog Report - Sent twice a day (12 am and 12 pm Pacific) listing SKUs that failed to create or update in MasonHub’s OMS.
• Orders Under Review - Sent three times a day (9 am, 12 pm, and 2 pm Pacific) listing orders that are under review.
• Inventory Threshold Alerts - Sent three times a day (9 am, 12 pm, and 2 pm Pacific) listing SKUs that are at or below the available threshold.
• Low Order Volume Alerts - Sent at 2 AM Pacific if order volume in the last 24 hours falls below the expected threshold.

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Requirements

Important: Only users with Admin account profiles can update email subscriptions.

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How to Subscribe

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Step 1: Access Account Profile

Navigate to Account Management > Account Profile.

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Step 2: Select Your Notifications

Click the checkbox next to each email notification you want to receive.

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Step 3: Add Additional Recipients (Optional)

Click Add or Remove Additional Subscribers to include other team members or email distribution lists.

When adding multiple email addresses, separate them with commas.