Troubleshoot Inbound Shipment / ASN Errors

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There are a few common errors:

• You tried to edit an ASN that already exists but is not in open status. 
  • This also occurs when you reused a file but didn’t update the customer_identifier to be unique.
• A column(s) in your file was formatted incorrectly.
• You are missing required columns or data.

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If you run into these errors when uploading it in MasonHub’s OMS:

1. Open the file on your computer.
2. Make the necessary edits per the feedback provided on the screen.
3. Save the file, ensuring it’s saved as a CSV. 
4. Re-upload.

You’ll see this when you attempt to upload an ASN that already exists.

You’ll see this whenever you have a formatting error. Check your file and re-upload.

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If you run into these errors when creating it with MasonHub’s API:

1. Make sure you’re using the correct endpoint and POST method.
2. Verify you have data for all of the required fields.
3. Try creating the ASN again.

NEED HELP? Contact MasonHub Support with the file you’re uploading. We’ll be happy to help if you have errors that you cannot resolve.